GL Hair Terms & Conditions
Registered Company Name – Glamorous Lengths ltd
GL= Glamorous Lengths
By placing an order with Glamorous Lengths, or by telephone, you are accepting our terms and conditions in full.
All products sold by GL are for use only by trained hair extension technicians. We do not recommend the use Glamorous Lengths products by anyone without a professional hair extension qualification & the correct liability insurance.
Glamorous Lengths accept no responsibility for any issues arising as a result of hair that has been fitted &/or maintained by a non-qualified/insured individual.
All products on our website are subject to stock levels at time of sale and Glamorous Lengths reserves the right to restrict or refuse an order at any time. You are responsible for ordering the correct item, all of our items have been accurately described on our website.
If using a Glamorous Lengths colour ring, it is your responsibility to ensure that its kept out of direct sunlight exposure which may alter the shades on it. If this happens, we can’t be held responsible for an incorrect colour order. Stock on our website is available on a first-come-first-serve basis once you place your order, we can’t always guarantee the availability of any item or product.
Glamorous Lengths Hair extensions are a natural product and discrepancies may occur now and then which wouldn’t affect the quality of the hair. If the correct aftercare and purchase of GL shampoo and conditioner are used, then you should experience no issues with any of our remy hair extensions. We can’t be held responsible for poor aftercare and will not offer any form of refund for products or fitting charges incurred by any individual.
Our hair extensions are gently coloured using a very delicate colour process over a few weeks, and although unlikely, minor variations in colour can occur from batch to batch. We can’t refund or replace hair which has a minor colour difference from the Glamorous Lengths colour ring.
Colouring GL hair extensions
Any colouring of GL hair extensions is done entirely at the risk of the individual concerned. Results may not always be as expected, and any hair extensions that have been coloured or had their original colour altered in ANY way will not be accepted for return or refund. If using colour changing shampoo’s or chemicals on the hair, we cannot be held responsible for colour change and will not refund or exchange the hair.
GL Colour rings
It is the customer’s responsibility to make sure their hair colour swatch ring is up to date every year as our colours do change every now and then. We cannot be held responsible for your colour ring changing colour or fading, that’s why it’s best to keep it out of direct sunlight. If your colour ring is more than a year old, we strongly suggest that you purchase a new one from our website. We cannot refund or exchange hair if it doesn’t match your out of date colour ring.
Order Dispatch/Shipping
- 48 Hours Delivery (Delays to Northern Ireland, Wales & Scotland): at £4.99
- Next Working Day by 5pm (Delays to Northern Ireland, Wales & Scotland): at £7.99
- Next Working Day by 11am (Delays to Northern Ireland, Wales & Scotland): at £24.99
- Saturday Delivery by 11am (Delays to Northern Ireland, Wales & Scotland): at £26.99
- Free Delivery: Orders over £100 will get free standard Royal Mail tracked 48 (signed) delivery.
- Next Day Delivery: To receive next working day delivery, place your order before 4pm, Monday to Friday and by 10.30am for same day dispatch on Saturday.
- Weekend Orders: Orders placed on Saturday by 10.30am will be posted same day and after 10.30am, will be dispatched the next working day, usually Monday (except on U.K. public holidays).
- Delivery to Northern Ireland, Wales, and Scotland: Next-day delivery is not guaranteed for these areas.
- Tracking Your Order: If you choose a Royal Mail tracked delivery, you can find your tracking number on the Royal Mail website to track your order.
- Delivery Issues: GL Hair uses Royal Mail and DPD for deliveries but is not responsible for late or lost packages. We will help you track or locate any lost parcels.
- Delivery Method : GL Hair chooses the courier for the delivery method chosen, this could either be Royal Mail or DPD
- Lost Packages: Royal Mail won’t consider an item lost until 21 days have passed. Your claim could take up to 6 weeks to process.
International Orders
International deliveries usually take 7-14 working days, depending on your location.
We offer all our products for international shipping.
Customs Duty for International Orders
Import taxes and duties are the customer's responsibility.
Customers must choose the correct shipping option. GL Hair is not responsible for delays due to customs issues. Please check your emails for updates on customs in your country.
If an order is returned due to unpaid customs fees, we will deduct the postage cost from any refund.
Liability
Delivery times are estimated, and we cannot be held responsible for any costs if deliveries are late or failed. In the rare event of a delivery delay, we are unable to send a replacement.
Hot Weather/Holidays with Hair Extensions
When wearing GL hair extensions abroad, we cannot be held responsible for any damage incurred to the hair, the customer must take full responsibility for this.
Hair extensions may alter colour when in contact with direct sun, tanning lotion, tanning oils, sun creams, body lotions and any other chemical solutions. GL take no responsibility for GL hair extensions changing colour as it is the customer’s responsibility to wear their hair up and keep it out of the sun and/or chemicals.
If your hair extensions come into contact with iron oxide, chlorine, sea water they can turn a pink shade, GL cannot be held responsible for this and it’s the customer’s responsibility to ensure its not going to come into contact.
Iron oxide and or rusty water tanks cause water to deposit onto your hair extensions which then causes the hair shade to change colour. We can’t be held responsible for this; no refund or exchange will be granted under any circumstances surrounding this.
Clients using sun beds, sauna, steam rooms or anything similar are responsible for any damage caused to the GL extensions such as matting, drying the hair out, breaking down the keratin bonds or tips or tangling. GL will not be held responsible and no refund or exchange can’t be granted. It is the customer’s responsibility to take care of their GL hair extensions at all times. Once the hair has been sold, we are not in charge of aftercare.
Aftercare
GL cannot be held responsible for a customer and or client carrying out poor aftercare. There is evidence to suggest that harsh scrubbing, conditioner coming into contact with the bonds or tips, brushing whilst wet, heavy handedness, excessive heat styling, wearing hair up too tightly, wrong aftercare products and brushes can compromise the overall quality of GL hair extensions. GL aftercare products are to be used with all GL hair only such as GL hair extension shampoo, GL hair extension conditioner, GL loop or tangle teaser hair brush, Athena Argan oil. Failing to use GL products with the hair can result in the hair being ruined. GL cannot refund or exchange hair that has been in contact with any other aftercare other than GL. GL cannot be held responsible for hair extensions falling out, shedding, drying out etc. as this is down to the client’s aftercare and or technician’s fitting.
Weights & Thickness
Hair extensions are a handmade product so slight discrepancies and variations will occur now and then for example thickness of hair, tips and rings/tubes. We try our best to ensure that each packet is the same but this can’t always be guaranteed. We can’t refund or exchange hair or products that vary slightly with a degree of up to 10%.
Overview of what we offer in all ranges
The following is an overview of the ranges we offer, and variations/ colours in each of those ranges:
Pure Ranges - Grade 7A (double drawn Mongolian Hair):
I Tip - 18 1g-20" 0.8g
U Tip - 18 1g-20" 0.8g
Silicone Nano Tip - 18 1g-20" 0.8g
Invisible Tape Hair - 18”, 20”, 22” & 24” - 60g/24pc
Wefts - 18" 150g
In the Pure Range we offer single colours, highlights, ombre, balayage and rooted colours.
Lifespan: Pure range - Average 10-12 months ( upto 18 Months)
Luxe Range - Grade 5A (double drawn)
I Tip- 18-24" 1g
U Tip- 18-22" 1g
Metal Nano Tips- 18-24" 1g
Tape Hair -20-24" 60g/24pc
Wefts- 20-22" 150g
In the Luxe Range we offer single colours, highlighted, ombre and balayage.
Lifespan: Luxe Range- Average 6-8 Months
GL Hair Range - Grade 5A
Clip Ins - 22” - 150g
In GL Clip Ins we offer single colours, highlights, ombre and balayage
Lifespan: up to 18 months dependent on care and the amount worn.
Athena Hair - Grade 4A
I TIp - 18" - 0.5g & 1g
U TIp 18" - 0.5g & 1g
Metal Nano Tip - 1g
Tape Hair - 18" & 22" - 60g/ 24pc
Wefts - 18" & 22" - 120g
Clip Ins - 18” - 120g
In the Athena Hair we offer single colours, highlights, ombre and balayage
Lifespan: Average 4-6 weeks
Card Payments
We do not accept over the phone card transactions.
Prices
Prices and offers are correct at time of our website being updated and/or print and are subject to change at any time. All prices displayed on our website include VAT and shipping is an additional charge. Prices may fluctuate depending on the current economic climate, we will not give any prior notification.
Trade Accounts
GL TRADE DISCOUNT is available to those who have an existing hair extension qualification as all of our products are strictly professional. For those wanting to apply for a trade account, please contact GL directly to obtain a card. For those who have undertaken hair extension training with Belle Academy, you will receive a trade card automatically.
Complaints Procedure
To file a complaint, this must be done so in writing. You must complete the following customer service form: https://glhair.uk/policies/terms-of-service
We have the right to refuse a response if a customer is threatening or being unreasonable.
We will respond to your complaint within 7 working days.
Loss of earnings
GL cannot be held responsible or accountable for a customer’s loss of earnings due to delayed delivery, poor aftercare, poor fitting or any other factor. It is the customer’s responsibility to ensure that he/she has fully understood how to fit and care for hair extensions fully. GL will not pay for a customers or clients loss of earnings under any circumstances.
Electrical Goods
All GL electrical products and machines come with 6 months warranty from purchase date. If your item develops a fault within 6 months, we will send the product off for repair. Please note that we cannot be held responsible for loss of earning whilst the product is being repaired. Products take up to 4 weeks to be repaired.
If we cannot repair the item, an exchange will be granted. We cannot refund appliances after 14 days of purchase.
If your product has been tampered with such as taken apart etc., we cannot repair, exchange or refund the product as it will make the warranty invalid.
GL DISCLAIMER
Due to the nature of our products and the control that we have over application, GL cannot be held responsible for any damage or injury caused to third parties. The buyer must ensure that the products are being used in the correct way by qualified technicians only. The buyer must determine whether the products are suitable for their exact requirements. GL cannot be held responsible for a hair extension technician fitting GL hair incorrectly or a client carrying out the wrong aftercare.
Cutting GL Extensions
Any cutting of GL hair extensions is done entirely at the risk of the individual concerned. Results may not always be as expected, any extensions that have been cut or altered from their original length in ANY way will not be accepted for a return or refund.